Privacy Policy

JG Roofing & Building ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information about you when you use our website at www.jgroofingandbuildingedinburgh.co.uk or contact us about our services.

1. Who We Are

Business Name: JG Roofing & Building
Location: Edinburgh, Scotland
Email: admin@jgroofingandbuildingedinburgh.co.uk
Phone: 07519 426 799

We are the data controller for the personal information we collect about you.

2. What Information We Collect

Information you provide to us:

• Your name, phone number and email address when you submit an enquiry or quote request
• Your property address when requesting a survey or quote
• Details of the work you require
• Photos of your property that you choose to upload
• Payment information (processed securely — we do not store card details)

Information collected automatically:

• Basic website usage data (pages visited, time on site) via analytics
• Your IP address and browser type
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Schedule and carry out roofing and building work
• Send you appointment confirmations and job updates
• Issue invoices and process payments
• Send you reminders about outstanding quotes or invoices
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations when you engage us for work
• Legitimate interests: To respond to enquiries and manage our business
• Consent: Where you have given us permission (e.g. marketing communications)
• Legal obligation: Where required by law

5. How We Store Your Data

Your data is stored securely on our web server hosted by Fasthosts in the United Kingdom. We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

We retain your data for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for 3 years. Customer and job records are retained for 7 years for accounting purposes.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our email provider (for sending you confirmations and invoices)
• Legal or regulatory authorities if required by law

We do not share your data with third parties for marketing purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Erase your data (the "right to be forgotten")
• Restrict how we process your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at admin@jgroofingandbuildingedinburgh.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data:

• Email: admin@jgroofingandbuildingedinburgh.co.uk
• Phone: 07519 426 799
• Address: Edinburgh, Scotland